What happens when integration meets artificial intelligence? In this conversation with Andrew Comstock, Senior Vice President and General Manager of MuleSoft, we explore the evolving role of integration in powering the AI revolution at Salesforce and beyond.
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Despite being acquired by Salesforce six years ago and growing into a multi-billion dollar enterprise, MuleSoft maintains its platform-agnostic DNA. Surprisingly, Salesforce isn’t even MuleSoft’s number one integration target (though it ranks a close second), demonstrating the platform’s continued commitment to serving diverse enterprise ecosystems.
The conversation delves into “MuleSoft for Agentforce,” a groundbreaking solution transforming APIs into agent-ready actions. Through innovations like Topic Center and API Catalog, developers can now make their existing APIs accessible to AI agents by adding instructions that help agents understand how to leverage these API connections effectively. With a single click, Salesforce users can now use APIs within Heroku, MuleSoft, and the Salesforce platform and deploy them as agent actions.
Perhaps most intriguing is how MuleSoft now enables the replacement of traditional if-then-else logic with AI agents, essentially turning prompts into code. This approach shines in complex scenarios where simple conditional logic falls short, such as determining what constitutes a “good customer” based on multiple factors and nuanced reasoning.
With enterprises juggling nearly a thousand different applications on average, MuleSoft serves as a crucial data fabric alongside Salesforce Data Cloud, extending connectivity beyond what’s possible with Data Cloud. This includes legacy systems, specialized applications, and even mainframes.
Looking ahead, Comstock views the AI transformation as even more significant than the cloud revolution of a decade ago, declaring that “the next generation of iPaaS will be agentic.” He also said to stay tuned for major announcements at Dreamforce, including expanded support for additional AI partners beyond Salesforce’s Agentforce.
For more details listen to this episode of Techzine Talks on Tour.
Techzine Talks on Tour: season two
We started Techzine Talks on Tour in May of 2024, with the goal of doing at least one episode every two weeks. After 25 episodes in 2024 we were close enough to that target for us to call the first season a good start. That’s what it is, a start, because we’re not done yet. We continue with a second season, with the goal of growing our reach even further. We will once again try and serve up a fresh new episode of Techzine Talks every two weeks or faster.
A big thank you to the people who found us in 2024 already. We hope you continue to listen to Techzine Talks on Tour in 2025. If this is your first encounter with our podcast, there’s much more to come! We hope you enjoy this episode.
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Previous episodes of Techzine Talks on Tour:
- AI without ethics will never truly serve humanity
- Cisco wants a (big) piece of the AI pie and doubles down on compute
- After SASE and Unified SASE, there’s Sovereign SASE: what is that?
- Embracing sustainability in data Center modernization
- 2025 won’t be about AI, but about secure AI
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We hope you like this new podcast series. If so, please let us know. If you have suggestions on how we can improve, we would like to hear those too. We’re also open to suggestions around specific topics, or specific people that want to appear in an episode of Techzine Talks on Tour. You can find both Coen van Eenbergen and Sander Almekinders on LinkedIn, or you can send an email to info@techzine.eu.