Atlassian is finally introducing the ability for enterprises to use custom domain names for their Jira, Jira Service Management and Confluence environments. This puts an end to the famous Cloud-6999 request ticket that Jira and Confluence users previously used to request this feature.
According to Atlassian, Jira and Jira Service Management users can now use custom domain names for their environments, effective immediately. Atlassian Confluence users will get this functionality in the third quarter of this year.
Custom domains are an administrative feature that allows companies to use their own domain name to host products from the collaboration specialist. For example, the URL go.jira.acme.com may be used instead of the current acme.atlassian.net.
A proprietary URL, rather than an URL from Atlassian, allows company websites to be more visible and accessible with a domain of their own.
Two subdomain names
The way these proprietary domain names for Atlassian products are implemented is somewhat peculiar. Two subdomain names are required, something the first users have already noticed. This makes the use of own domain names for Jira, Jira Service Management and soon also Confluence somewhat complicated.
Atlassian says this structure of two domain names in the custom URLs was implemented to prevent so-called man-in-the-middle (MitM) attacks. The company currently has no plans to change this.
If customers still want shorter URLs, Atlassian supports redirects for this purpose. These redirects can then send traffic back to the companies’ full custom URL.
End of Cloud-6999 tickets
Atlassian’s new domain structure puts an end to the famous Cloud-6999 ticket. Through this request ticket, users often previously requested Atlassian to enable a custom domain structure for their Jira, Jira Service Management and Confluence environments.
The new domain options are only available to end users of the Cloud Premium and Cloud Enterprise subscriptions. Users who do not already have these subscriptions are advised to upgrade.
Also read: Atlassian Intelligence details key routes to smarter work