Everything there is to find on tag: customer service.
Salesforce Agentforce gets Google Gemini support
Google Gemini becomes part of Salesforce's Agentforce offering. As a result, Google's multimodal models can b...
Tag: customer service
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AI makes customer service the new sales
Customers know they have to do something with AI. But what exactly? Techzine held a roundtable discussion wit...
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Customer service in 2024: AI is not a silver bullet
Good customer service is easier said than done. With the promise of AI still being translated into reality, w...
Salesforce adds voice technology to Service Agent
Salesforce is acquiring AI voice assistant developer Tenyx. The company's specialization aligns nicely with S...
Salesforce’s Einstein Service Agent brings customer service into the AI age
Salesforce was already at the forefront of AI-driven SaaS solutions, with the fully customizable Einstein Cop...
Zendesk acquires platform to analyze customer service
Zendesk says it has fully completed the acquisition of quality management specialist Klaus. The acquisition i...
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Freshworks remains flexible and accessible, even with AI
Techzine visited the Refreshed '23 event Freshworks held in the Netherlands last month. The company's custome...
Zendesk makes customer service chatbots speak more natural with privacy in mind
Zendesk announces new AI solutions that allow companies to increase customer satisfaction and loyalty. These ...
Freshworks improves customer service with AI tool Freddy and software suite
Freshworks has recently launched Customer Service Suite. This all-encompassing customer service solution uses...